Refund policy

Return & Refund Policy — Serenora.online

Effective Date: May 29, 2026

At Serenora.online, we take pride in providing high-quality digital lifestyle resources, including ebooks, printable planners, journals, and templates.

Because our products are digital and immediately accessible, all sales are generally considered final. This policy is designed to maintain transparency, protect our customers, and support secure payment processing practices.

1. Refund Eligibility

Refund requests may be reviewed on a case-by-case basis under limited circumstances, including:

  • duplicate purchases
  • technical issues preventing file access
  • corrupted or inaccessible downloads
  • confirmed delivery failures

All refund requests are individually reviewed by our support team.

Refund approval is not guaranteed and remains at the sole discretion of Serenora.online.

2. Refund Request Process

To request assistance regarding a purchase, customers must contact our support team within 7 days of the original transaction date.

Contact Information:

Email: Contact@serenora.online
Phone: +1 (402) 243-6299

Please include:

  • full name
  • order number or transaction ID
  • purchased product name
  • detailed description of the issue

Our support team aims to respond within 24–48 business hours.

3. Digital Product Notice

All products available on Serenora.online are:

  • digital products only
  • delivered electronically
  • non-physical items
  • accessible via download or digital access methods

No physical products are shipped.

4. Post-Purchase Offers & Order Bumps

Serenora.online may present optional additional digital product recommendations during or after checkout, including:

  • post-purchase offers
  • order bump offers
  • complementary digital resources

All such offers are entirely optional, non-recurring, and subject to this Return & Refund Policy.

5. Non-Refundable Situations

Refunds are generally not issued for:

  • change of mind
  • buyer’s remorse
  • failure to read the product description
  • dissatisfaction based on personal preference
  • inability to use files due to customer device limitations
  • requests submitted after successful access or download confirmation

Customers are encouraged to review product descriptions carefully before completing a purchase.

6. Technical Assistance

If you experience technical issues accessing your purchase, our support team will make reasonable efforts to assist with:

  • download access
  • file replacement
  • troubleshooting
  • delivery verification

Technical support is available during normal support hours.

7. Chargebacks & Payment Disputes

Customers agree to contact Serenora.online prior to initiating chargebacks or payment disputes whenever possible.

Fraudulent chargebacks, abuse of payment disputes, or attempts to retain delivered digital products while reversing payment may result in:

  • restricted access to services
  • refusal of future purchases
  • submission of transaction records to payment processors

Serenora.online maintains order and delivery verification records for fraud prevention and payment security purposes.

8. Educational & Informational Use

All Serenora products are intended for:

  • personal use
  • educational purposes
  • lifestyle organization
  • informational use

Products are not intended to provide medical, financial, legal, or professional advice.

9. Company Information

Serenora.online is owned and operated by Velorria LLC, a limited liability company registered under the laws of New Mexico.

Registered Office:

30 N Gould St
Sheridan, WY 82801
United States

Support Contact:

Email: Contact@serenora.online
Phone: +1 (402) 243-6299

Support Hours:

Monday – Friday
9:00 AM – 5:00 PM (EST)

10. Policy Updates

Serenora.online reserves the right to modify or update this Return & Refund Policy at any time without prior notice.

Any changes become effective immediately upon publication on Serenora.online.